July 18, 2024

Sidian Bank Recognized for Customer Excellence at Kenya Banking 2023Survey Awards


Sidian Bank secured the 2nd place in the tier three category at the Kenya Banking Customer Satisfactory 2023 Survey Awards. The survey involved interviewing more than 30,000 customers of Kenyan banks nationwide. 

The Kenya Banking Customer Satisfactory Survey Awards hold considerable significance within the industry.

They serve as a benchmark for strategies aimed at enhancing customer satisfaction and improving access to financial services. 

The 2023 edition of the awards was built upon previous editions by analyzing emerging trends and addressing evolving customer needs. This enriches the discourse on policy interventions to enhance industry-wide customer experience.

Mr. Habil Olaka, CEO of the Kenya Bankers Association, emphasized the evolving nature of customer experience in light of technological advancements. 

He highlighted the importance of understanding and meeting customers’ needs from their perspectives. He stressed the need for continual improvement in customer service practices across the banking sector to remain responsive to changing expectations.

Insights from the 2023 survey revealed notable trends, with a significant portion of respondents falling within the age bracket of 26-35 years, comprising 38.2% of the total responses. 

Additionally, the survey highlighted the increasing trend of multi-banking relationships, with 62.6% of customers maintaining relationships with multiple banks. 

Ms. Rita Mureithi, Customer Experience Manager at Sidian Bank, expressed gratitude for the award. She reiterated the bank’s unwavering commitment to delivering exceptional service and support to its customers.

She acknowledged the collective effort of the team in exceeding customer expectations and emphasized the bank’s mission to provide unparalleled banking experiences.

Sidian Bank Limited, as a leading financial institution in Kenya, is dedicated to providing innovative banking solutions to individuals, SMEs, and corporates.

With a focus on digital transformation and customer-centricity, Sidian Bank aims to drive financial inclusion and foster economic growth in Kenya through its initiatives.

In addition to its recognition at the Kenya Banking Customer Satisfactory Survey Awards, Sidian Bank has achieved significant milestones in 2023 and 2024. 

Notably, the bank won the award for Outstanding Young Banker of the Year at the Think Business Banking Awards in 2023.

Furthermore, it was the first runner up for Best Bank in Agriculture & Livestock Financing and the second runner up for Best Bank in Digital Banking.

In 2024, Sidian Bank continued its expansion efforts with the opening of its 45th branch, located in Basic Nyali Mall.

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The bank additionally signed a partnership with the African Guarantee Fund to support Kenyan SMEs. This emphasized its commitment to fostering entrepreneurship and economic development in the country.

Sidian Bank’s sponsorship of KETSA’s annual leaders summit further demonstrated its commitment to supporting initiatives that promote leadership and innovation in Kenya. The summit was held from February 28 to March 3, 2024, at Lake Naivasha Resort in Naivasha. 

The transformational initiatives undertaken by Sidian Bank position it as a key player in the Kenyan banking sector. It enables the bank to offer financial products and services that empower Kenyan enterprises to grow and thrive in an ever-evolving economic landscape.

Sidian Bank’s recognition at the Kenya Banking Customer Satisfactory 2023 Survey Awards is a testament to its commitment to customer excellence. It also reflects its holistic approach to banking operations.

The bank’s dedication to providing exceptional service extends beyond its customer interactions to encompass its internal culture and employee satisfaction.

Through its robust development programs and opportunities for growth, sidian bank careers have nurtured a talented and motivated workforce. This ultimately translates into better service delivery and customer satisfaction. 

Additionally, the convenience offered by sidian bank paybill number (111999) and the sidian bank ussd code (*527#) demonstrates its commitment to making banking transactions seamless and accessible for its customers. 

The availability of sidian bank contact number (+254 711-058000), ensures that customers can easily reach out for assistance, further enhancing their banking experience.