Equity Bank has secured dual ISO certifications: ISO 27001:2023 for Information Security Management and ISO 20000-1:2018 for Service Management. These globally recognized certifications highlight the bank’s unwavering dedication to maintaining top-tier standards in information security and service excellence across its operations.
The ISO 27001:2023 certification highlights Equity Bank’s strong measures to protect sensitive customer information. It affirms the bank’s comprehensive approach to managing the confidentiality, integrity, and availability of data. Equity bank, by adhering to stringent international standards, ensures customer information is secure from breaches, unauthorized access, and other potential risks in today’s increasingly digital landscape.
This certification also emphasizes the bank’s proactive efforts to identify and mitigate potential security threats. Equity Bank’s adoption of a rigorous security management framework provides customers with confidence that their personal and financial data remains safe.
Equity Bank’s ISO 20000-1:2018 certification reflects its dedication to delivering world-class IT services. The certification validates the bank’s efficient and effective service management system, ensuring IT services are tailored to meet evolving customer needs. Equity Bank, whether through online banking, ATM functionality, or customer support, consistently prioritizes customer satisfaction and operational excellence.
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Speaking on the achievement, Equity Group Managing Director and CEO, Dr. James Mwangi, described the certifications as a pivotal accomplishment in the bank’s pursuit of excellence.
“Achieving these dual ISO certifications is a significant milestone in our journey, but it is by no means the end. At Equity, we are committed to an ongoing process of improvement, ensuring that we continue to uphold the highest standards in both information security and service management. Our commitment to global best practices enables us to consistently deliver secure, efficient, and high-quality services to our customers.” he said.
Dr. Mwangi further emphasized the importance of continuous investment in staff training and development to sustain these high standards. “We are conscious that continuous efforts are essential in maintaining these high standards, and we are determined to keep investing in the training and development of our staff to ensure that they are well-equipped to support our commitment to excellence in security and service delivery.” he added.
The International Organization for Standardization (ISO) is a globally respected body that sets benchmarks for various industries, ensuring organizations adhere to the best international practices.