NCBA Group has partnered with the Chartered Institute for Securities & Investment (CISI) to enhance the professional skills and standards of its employees. This collaboration aims to equip NCBA staff with the knowledge and tools to provide superior financial advisory services and develop financial products that cater to the unique needs of both retail and corporate clients.
The initiative is a key component of NCBA’s mission to remain a leader in Kenya’s banking industry by offering world-class financial solutions and exceptional customer service. Through this partnership, NCBA employees, particularly financial advisors, will undergo rigorous training under the globally recognized Securities Industry Certification program developed by CISI.
John Gachora, NCBA Group Managing Director and CEO, highlighted the importance of staff capability in delivering exceptional service. “To remain a Leader in our industry and effectively serve our diverse client base, it is crucial that we continually build our staff’s capabilities. This will enable us to achieve our goals better and deliver on our commitment to empower our customers by aligning their needs with the right solutions.” he said.
The program, created in conjunction with the Capital Markets Authority of Kenya (CMA) and Financial Sector Deepening Africa (FSDA), provides a comprehensive introduction to the financial services sector and focuses on investments from both local and international perspectives.
The Securities Industry Certification program offers in-depth knowledge of assets and markets, equities, bonds, derivatives, and investment funds. The curriculum is designed to help financial professionals understand global financial markets while also offering insights into the complexities of local markets. With this training, NCBA aims to ensure that its financial advisors meet international standards, thereby uplifting the quality of banking services in Kenya.
CISI’s East Africa Regional Representative, Kimacia Gitau, praised the partnership, stating, “Professionalism is vital for fostering trust, integrity, and upholding the highest ethical standards in the industry. It involves adherence to a code of conduct and ensures that financial advisors act in the best interest of their clients, ultimately leading to better outcomes. CISI’s mission is to promote these standards among practitioners in the securities and investments sector.”
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To date, NCBA has enrolled over 50 financial advisors in the CISI certification program, ensuring that its staff are professionalized to global standards and encouraging continuous learning and professional growth among its employees.
The collaboration also aims to develop a highly skilled workforce across wealth management, retail banking, custodial services, tech operations, compliance, and risk management. The bank seeks to enhance its overall customer experience and uphold the highest ethical standards within the industry.
“Our partnership with CISI reflects our dedication to providing rigorous, globally recognized training programs that align with the highest standards of professionalism and excellence.” Gachora added.
This initiative is perfectly timed as NCBA celebrates Customer Service Week 2024. The bank’s focus on going “Above and Beyond” for its clients highlights its efforts in revolutionizing customer service.